Fayebridal's Refund & Exchange Policy
* The return or exchange must be initiated within 7 days upon receiving the items. It generally will take 3-5 business days to get your refund.
* Shipping fees, rush order fees will not be refunded. And we do not take the responsibility for return and exchange shipping fees.
* We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please contact us soon.
* If you place a group order, you'd better note your event date to ensure your order arrives to you in time; If your girls placed orders separately, please place all orders in one day or tell us all the order numbers.
* Shipping fees, rush order fees will not be refunded. And we do not take the responsibility for return and exchange shipping fees.
* We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please contact us soon.
* If you place a group order, you'd better note your event date to ensure your order arrives to you in time; If your girls placed orders separately, please place all orders in one day or tell us all the order numbers.
How to return & exchange
- The products must be in its original packaging with all tags attached.
- Contact us with your order number and the issues.
- Return the parcel. When received the returned package, we will check the package’s conditions.
- Once confirmed, our customer service will deal with it for you.
Return & Exchange Conditions
www.fayebridal.co.za
- The products must be in its original packaging with all tags attached.The dresses must be unwashed, unworn,clean, and free of lint and hair and in original condition with the tags still attached inside.
- Please understand that our products are made-to-order, in order to reduce environmental waste and waste of resources, we do not suggest “buy-many-keep-one” order.
NOT eligible for returns & exchanges Items:
- All ‘made-to-order’ dresses
- Items with ‘final sale’ and ‘clearance’ tag
- All customized items
- Please understand that our products are made-to-order, in order to reduce environmental waste and waste of resources, we do not suggest “buy-many-keep-one” order.